Support
Brandywine’s support mission is to help our customers realize all the benefits of digital, on-demand label printing, providing them with comprehensive knowledge, tools and advice needed to efficiently, economically, and reliably print product safety and compliance labels in-house.
Printer Drivers
- Download Printer Drivers
- Virtual assistance with printer driver installation
Printer Installation & Operation
- On-site and virtual printer installation support to assist with timely ramp-up to production readiness.
- Epson Support videos
- ColorWorks C6000 Series Unboxing and Setting Up
- ColorWorks C6000 Series Initial Ink Charging
- CW-C6000P/CW-C6500P Loading Internal Media
- CW-C6000P/CW-C6500P Loading External Media
- CW-C6000A/CW-C6500A Loading Internal Media
- CW-C6000A/CW-C6500A Loading External Media
- ColorWorks C6000 Series Troubleshooting Media Loading & Feeding
- Cleaning the Auto Cutter (CW-C6000/CW-C6500 Auto Cutter Model)
- ColorWorks C6000 Series Cleaning the Paper Holder Roller
- ColorWorks C7500 How to Use the Color Tone Matching Assistant
- Afinia Support Videos
- L502
- L801
- L901/901+
- Unpacking & Setup
- Ink Cartridge Installation & Removal
- Loading & Unloading Media
- Front Panel UI Walkthrough
- Running Media Scan
- Replacing the Waste Pad
- Replacing the Wiper Roller
- Replacing the Wiper Transfer Assembly
- Cleaning the Starwheel Assembly
- Cleaning the Printer
- Printhead Removal & Replacement
- Preparing Printer for Shipping
- LT5C
- NeuraLabel Support Videos
Vendor Technical Support
- Epson ColorWorks technical support – call 562-276-1340
- Afinia technical support – call 952-556-1608
- NeuraLabel technical support – call 800-364-8555, or email support@neuralabel.com
- HP technical support
- Lexmark technical support
- Ricoh technical Support
Product Documentation
- Epson product documentation
- ColorWorks C6000/C6500 User Manual
- ColorWorks C6000/C6500 Technical Reference Guide
- ColorWorks C7500/C7500G User Manuals
- ColorWorks C7500/C7500G Technical Reference Guide
- ColorWorks C7500/C7500G Setup Guide
- ColorWorks C4000 User Guide
- ColorSWorks C4000 Technical Reference Guide
- Afinia product documentation
- L801/L801+ User Manual
- L901/L901+ User Manual
- L502 User Manual
- LT5C User Guide
- NeuraLabel product documentation
- Callisto User Guide
- Callisto Setup Guide
- HP product documentation
- Laserjet Enterprise M653 Color Laser Printer User Guide
- PageWide Pro 552dw Inkjet printer User Guide
- Lexmark product documentation
- CS820 User Guide
- Ricoh product documentation
- SP C840 DN Color Laser Printer User Guide
- P C600 Color Laser Printer User Guide
- Labelmate product documentation
- UCAT-3 User Manual
- UCAT-40 User Manual
- ZCAT User Manual
- CAT-3SA User Manual
- DPR product documentation
- AD1211-SO User Manual
- Unwinder/rewinder for Epson C6500A User Manual
- Unwinder/rewinder for Epson C6500P User Manual
Product Information Sheets
- Poly-Twin® LX™ Durable Laser Labels Standard Sheet Sizes
- Poly-Twin® EP™ Durable Industrial Inkjet labels Standard Sheet Sizes
- Poly-Twin® VP™ Workplace Labels Standard Sheet Sizes
- Twin-Tag® Bulk Tags Standard Sheet Sizes
- Thermal-Twin® Thermal Transfer Labels Standard Sheet Sizes
- Dual-Adhesive™ Labels

When Brandywine is part of your label implementation team you can count on us all the way through the process, from the discovery phase to successful implementation. On-site implementation and integration of software, printers and labels as part of a new or updated on-demand labeling project is part of the total solution. We’re not done until your implementation is successful – printers…software…labels…auto-label application equipment!
On-site availability and training are standard implementation success factors – and regular involvement and follow up are all part of our comprehensive approach to delivering improved efficiency and lower labeling costs. Complete the contact form and ask for On-Site Support.
When your go-live date is determined, be sure to include Brandywine as an on-site participant in the successful implementation of your labeling project!

Four of Ten Companies Fail a Label Audit, Are You One of Them?
Utilize Brandywine’s extensive understanding of labels and labeling systems and our industry best-practices to make your product labeling more efficient, flexible and resilient.
Are Your Labels Fully GHS and HCS 2012 Compliant?
Ensure your hazard communication program meets all current regulatory requirements. A complimentary assessment of your labeling processes will identify any areas of noncompliance, improve your hazard communication, and lower labeling costs.
Are You Getting the Most Out of Your Printers and Software?
Our proven digital print-on-demand technology and solutions together with industry best practices based on our deep experience, will give you a leg-up on labeling.
Complete the contact form and as for a complimentary label review to identify potential opportunities to lower safety compliance labeling costs and increase efficiency.

Brandywine can help you design and print GHS-compliant labels based on your updated Safety Data Sheets.
We can help you leverage your SDS information to print GHS, OSHA Hazcom, WHMIS, REACH/CLP and DOT compliant labels using NiceLabel label design and management software.
GHS Compliance – What You Need to Know to Ensure GHS Compliant Labels
As of June 1, 2015, all chemical drum labels had to comply with OSHA’s HazCom 2012 Final rule. These rule changes bring the Hazard Communication Standard (HCS) in line with the Globally Harmonized System of Classification and Labeling of Chemicals (GHS), revision 3. Hazard communication labels must now contain “very specific elements, including pictograms, signal words, and various hazard and precautionary statements” to be considered in compliance.
On February 5, 2021, OSHA issued a proposed rule to update the Hazard Communication standard to align the standard with GHS revision 7, and “provide better alignment with other U.S. agencies and international trading partners”. The adoption of the proposed rule will require changes to SDS and labels. This further illustrates the wisdom of printing hazcom labels on-demand to eliminate the risk associated with pre-printed labels becoming obsolete.
GHS Label Services
- Development of GHS Compliant label templates
- Creation of product-specific chemical packaging labels
- Review and updating of specific product safety and compliance labels
Our expert staff understands your compliance-driven requirements and are committed to meeting your business and regulatory needs. Complete the contact form and ask for a Compliance Consultation today!